Building and capitalizing on an organization's knowledge base and intellectual capital is crucial for any company that wants to take a lead in the market place by developing a constant flow of new products and services for enhanced competitive advantage. This course will look into the basic building blocks of individual and organizational knowledge. It will examine the processes by which knowledge is created, stored, transferred and transformed into capabilities and business processes that pay off. Students will be trained in the conceptual aspects of knowledge and its management and how they are applied in practice. An overview and demonstration of major tools and IT-based methods that are used in companies to support knowledge management is another important part of the course. Numerous examples and case studies illustrate the importance and practice of knowledge management in different business concepts.