Managerial interaction [MI] constitutes one of every manager's most important functions. An MI is effective when it leads to sensible and feasible decisions and to their successful implementation. The Instructor's long experience indicates that very often MIs do not reach feasible decisions and/or the decisions they reach are not implemented effectively because of the way they are being conducted. In order to establish effective MIs, managers must find ways to bridge over the gaps caused by differences with and between their interactants. The gaps that need to be bridged can be in priorities, concerns, expectations, practices as well as in private agendas. Also, they can be differences in basic assumptions, mutual perceptions, experience and skills, work rhythms, work ethics as well as in distinctive constraints. Unless these gaps are bridged, interactions fail. Promising policies, plans and decisions are not implemented effectively and failure ensues. In fact, ineffective managerial interaction constitutes one of the most frequent causes of wastage of skills, of means and of overall inefficiency in companies. The corporate world more often than not grossly underestimates how damaging ineffective managerial interaction is and how it inhibits profits and growth. Few companies recognize the need for action designed to develop a mindset as well as a process for establishing and sustaining EMI. As a rule, managers are left to cope with this focal managerial challenge on an ad hoc basis as best they can.
This is a practical, hands-on management course. It has been developed by the Instructor exclusively on the basis of his long experience in interacting as entrepreneur, manager, consultant and researcher. The course views establishing and sustaining EMI as a process of three distinct phases: preparing for EMI, conducting EMI and sustaining EMI. It presents the key-stone mindset and insights gained by the Instructor and offers concrete guidelines for preparing, conducting and implementing EMI. Its objective is to make participants aware of their own verbal and non-verbal interactional behaviour and of the ways it inhibits or facilitates interactions and to equip them with useful, clear and simple concepts and guidelines for meeting their constant challenge to establish and sustain EMI. The course is enriched by relevant presentations of experienced outside speakers, class discussions of business cases and through exercises in interactional behaviour awareness. A compendium containing relevant materials, bibliography and relevant on-going databanks will be supplied.