Managing People and Operations - FT

Personality analysis, group dynamics and communication are the basic topics of the first part of the course. It presents the latest developments in organizational behaviour and aims to develop the essential skills required for managers to understand and manage the human factor in business environments. The second part focuses on the design, analysis, optimization and operational control of processes and systems for the production of products and the provision of services. It highlights the need for effective management of the limited resources of these systems. Topics cover Operations Strategy - Lean Management, Product/Service/Process Design, Facility Location, Capacity Planning, Forecasting, Quality Management and Inventory Management.